Dear Patient and Provider,
We want to thank you for your patience and understanding as we transitioned from two gastroenterology practices (RGAL and LGI) to the newly formed Regional Gi. We recognize that this consolidation has had some challenges in the first couple of months with respect to contacting our office to schedule appointments. We have been working to improve this accessibility and we will continue to examine our processes to meet and exceed your expectations.
Patient care is very important to us and we greatly appreciate your trust in our providers and staff. We do not take that trust for granted and will continue to streamline our processes, expand our services and provide education and outreach regarding digestive health diseases and conditions to improve quality of life in our community.
As an independent specialty practice that serves the entire community, and provides care at all Lancaster County hospitals, we recognize the importance of our role in communicating with patients and primary care providers. To that end, we apologize for any inconvenience that you may have encountered during our transition.
We are committed to being a responsive health partner and appreciate your feedback. Please continue to complete the satisfaction survey which you may receive after your office visit or procedure so we can continue to improve our service. You can also provide input by calling (717) 869-4600, or completing our contact form at the top of the website.
Andre W. Renna, Executive Director